Purdue HTM Service & Innovation Symposium

Join us for the Purdue HTM Service and Experience Innovations Symposium, featuring Dr. Bruce Tracey, Kenneth and Marjorie Blanchard Professor of Human Resource Management at Cornell University’s Nolan School of Hotel Administration at the SC Johnson College of Business.

Presentation Title:  Theory or Contingency – The Case of Hospitality Research

Abstract:
Hospitality research is typically grounded in disciplinary explanations to examine phenomena that are salient, endemic, and in some cases, unique to service- and labor-intensive work settings. This presentation will examine the ways in which scholars have applied theory to understand hospitality phenomena and then discuss some emerging evidence that points to a shift in the way current models, frameworks, and theories may evolve and offer a more informed lens for advancing hospitality research. 

About the Speaker:

Dr. J. Bruce Tracey is the Kenneth and Marjorie Blanchard Professor of Human Resource Management at Cornell University’s Nolan School of Hotel Administration. Bruce teaches courses in human resources and organizational management for undergraduate, graduate, and professional audiences throughout North America, Europe, the Middle East, Africa, and Asia. His research considers a wide range of topics that examine the effectiveness of HR policies, practices, and systems. Bruce’s work has been published in diverse outlets such as the Journal of Applied Psychology, Journal of Management, University of Pennsylvania Journal of Labor and Employment Law, International Journal of Contemporary Hospitality Management, and the Cornell Hospitality Quarterly. Sponsors for Bruce’s research and consulting include Four Seasons Hotels and Resorts, Hilton Worldwide, and Marriott International, and he has been cited in the New York Times, Bloomberg, Forbes, USA Today, Fast Company, among other popular press outlets.